Privacy Policy
SimpleTrucking LLC ("SimpleTrucking", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our platform, website, and related services (the "Service").
By using the Service, you agree to the practices described in this Policy. If you do not agree, please do not use the Service.
1. Information we collect
We collect the following categories of information:
- Account information. Name, email address, company name, phone number, and password (hashed) when you sign up.
- Uploaded content. Rate confirmations, invoices, photos, PDFs, and other documents you upload or forward to our Telegram bot for processing.
- Operational data. Load records, broker information, route data, status updates, and any data you enter into the platform.
- Integration data. Information retrieved from connected third-party services such as ELD providers (Samsara, Motive, EVO, ZippyELD), Google Maps, and TMS systems, when you authorize these connections.
- Usage data. Log files, IP addresses, browser type, pages viewed, and timestamps.
- Cookies. Session cookies and analytics cookies used to keep you logged in and improve the product.
2. How we use your information
- To provide, operate, and maintain the Service.
- To process uploaded documents using AI extraction models.
- To communicate with you about your account, support requests, and product updates.
- To improve features, fix bugs, and develop new tools based on aggregate usage patterns.
- To detect, prevent, and address fraud, abuse, or technical issues.
- To comply with legal obligations.
3. Sub-processors and third parties
We use trusted third-party services to operate the Service. These sub-processors only access the data needed to perform their function:
- Cloud hosting: Amazon Web Services, Google Cloud Platform.
- AI / ML providers: OpenAI, Anthropic, and similar providers for document extraction and AI dispatch features.
- Mapping & routing: Google Maps Platform.
- Communication: Telegram (for the bot interface), email service providers.
- Analytics: Privacy-respecting analytics tools.
We do not sell your personal information to advertisers.
4. Data retention
We retain account and operational data for as long as your account is active and for a reasonable period after deactivation to satisfy legal, accounting, or reporting requirements. Uploaded documents may be retained for processing and audit purposes; you may request deletion at any time.
5. Security
We use industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews. No system is 100% secure, and we cannot guarantee absolute security.
6. Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your account and associated data.
- Export your data in a portable format.
- Object to or restrict certain processing.
To exercise these rights, contact us at ceo@simpletrucking.online.
7. International transfers
Our servers and sub-processors may be located outside your country of residence. By using the Service, you consent to the transfer and processing of your information in those jurisdictions.
8. Children's privacy
The Service is not directed to individuals under 16, and we do not knowingly collect personal information from children.
9. Changes to this Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated through the Service or by email.
10. Contact
For privacy questions, contact:
SimpleTrucking LLC
Tashkent, Uzbekistan
ceo@simpletrucking.online